GENERAL TERMS AND CONDTIONS
All of our products are mindfully curated and loved by our team, however, we do understand that you may need to make a return. We are happy to offer an exchange or store credit within 5 days of purchase. However no refund on items already purchased so kindly take your time and make sure you’re happy with what you’re picking before payment. All items must be returned in the original packaging with the tags attached. Shipping/delivery fees are final sale, and non-refundable.
All custom furniture, special order items, art, lighting, dried plants and items sold at discounted prices or more are final sale.
Canceling your order:
Online – Please contact us within 24hrs of placing your order to request a cancellation. If your order has already shipped and we are unable to reroute it during transit, you may be required to incur the inconvenience and cost of having to receive the item and ship it back immediately after receiving your package.
Please Note – Custom and made to order items are not eligible for cancellation after 48hrs of placing the order.
Manufacturing Defects vs Natural Variations
Defects are subject to inspection and approval and need to be reported within the first 24hrs of receiving the item.
Please note natural materials including wood and marble have variations/ veining, and their imperfections are not considered defects. As wood adapts to our climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.
One-Of-A-Kind-Products
Many of our products are handcrafted from natural materials. Given their hand-finished nature, variations and imperfections are to be expected and celebrated. The images on our website and social media may vary from the exact item you receive. Also note that for custom orders, finished results may vary from sketching or inspiration picture shared with us.
Storage Fees
All items especially (eg. furniture, rugs, mirrors, wall art & lights) must be picked up or have delivery arranged within 14 days of purchase or arrival if item is special ordered. After this time, a 20% weekly storage fee of cost of item will be incurred.
FURNITURE
Custom Orders – Final measurements are the sole responsibility of the customer and must be signed off by the purchaser. Once the order is made, it is suitable only for your particular requirements. As a result, the items) cannot be canceled, changed, returned or refunded at any time. It is extremely important you are sure about the product type, finish and size before you place the order.
Minor Damages – On occasion products may arrive with minor scuffing or small tears in the fabric. If this does occur, please email wickerbasketsng@gmail.com and our team will assess each individual situation and arrange an on-site repair or replacement if necessary.
Special Orders – We can provide an approximate shipping date for each special order item upon purchase, but cannot guarantee an exact completion date. While we do our very best to ensure your order is shipped on or before this date, it can take a little longer than expected due to unforeseen setbacks or unplanned crisis. We will notify you of any ETA updates or changes on the status of your special order via email.
Furniture delivery – If there is no one available to accept the delivery at the time it was booked, you will still be charged the delivery fee and will also have to pay the fee again to have the delivery rescheduled.
Due to liability reasons, our delivery teams are unable to remove existing furniture from your home. Please remove all existing furniture and clear the space so that it is ready to receive your new furniture! It is your responsibility to ensure furniture items purchased fit through all access points such as doorways, elevators, stairways, hall and around corners to the desired location.
Please ensure all ship-to address information is correct at the time order is placed and inform us if this information needs to be updated at any point along the way. Our Customer Care team will be in contact with you as soon as your items is ready to arrange delivery!
Furniture Order storage – We always offer up to a 2 week storage period free of charge to allow time to arrange for delivery or pick up. If you require us to store your items for longer than 2 weeks (eg. you are building a new home or moving and have a later move in date) we can do so at a rate of 20k per week.
Furniture Pick Up – We offer local pick up but strictly from our warehouse. Request for pickup at the store will be at extra charge. Our Customer Care team will reach out to you within 48 hours of time of purchase to book an appointment for pick up and offer further instructions strictly for items bought and available for pickup in store. For items greater than 50kg, you are responsible to bring additional help to load your items into your vehicle.
Our Customer Care team will remind you of this when your pick up appointment is booked.
All items picked up at the warehouse must be inspected for damage prior to leaving with the item. Claims of any damage must be reported within 24 hours of pick up.
By completing your purchase, you are hereby agreeing to the above terms and conditions.